Conditions

We shall exchange or refund any product, which you are not satisfied of and return to us within 15 days of purchase. The original label must be attached to the garment that shall bear no signs of wear or deterioration.


You must notify us to ruellemode@gmail.com of your intention to return a product so we can provide you with the necessary information for shipment. The client is responsible for return shipping costs which will not be refunded.


We suggest that you use a delivery method that will allow you to insure and track your parcel. Keep the tracking number of your parcel for your records.

We are not responsible for damaged, misdirected or lost packages.

All parcels must be returned to :

Ruelle
830 Royale
Saint- Aimé Massueville , Québec, Canada
J0G 1K0